Refund policy

Last updated: 30.07.2026

At ONEJAW, we take product quality seriously. Because our products are consumable and hygiene-sensitive, we do not accept returns or exchanges on opened products, except where the item is damaged, defective, or incorrect.

For any return question, contact us at contact@onejaw.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your product is defective, damaged in transit, or you received the wrong item, contact us within 48 hours of delivery at contact@onejaw.com with your order number and photos of the issue. We will provide a replacement or a full refund — including any return shipping costs, which are always covered by us in these cases.

This does not limit any statutory warranty rights you may have under the laws of your country.

Non-Returnable Items

  • Opened products cannot be returned, for health and hygiene reasons.

  • Gift cards are non-refundable.

  • For returns other than damaged, defective, or incorrect items, return shipping costs are at the customer's expense.

European Union Customers — 14-Day Right of Withdrawal

If your order is shipped to the European Union, you are entitled by law to a 14-day cooling-off period starting the day after delivery. You may cancel or return your order within this period for any reason and without justification.

To exercise this right, simply email us at contact@onejaw.com within 14 days of delivery, stating your order number and that you wish to withdraw from your purchase. You then have 14 days to send the products back to us at your own expense.

Please note: for health and hygiene reasons, the right of withdrawal does not apply to sealed products that have been opened after delivery. Returned products must be unopened and in their original packaging.

Refunds

Orders can be cancelled within 1 hour of purchase. After that, your order enters processing at our fulfillment facility and can no longer be cancelled — but you can still return it under our Return & Refund Policy once it arrives.

Once we receive your return (or proof that you have shipped it back), we will process your refund to your original payment method within 14 days. We will notify you by email when your refund has been issued. Please note your bank or card provider may need additional time to post the refund to your account.

If more than 14 days have passed since we confirmed receipt of your return and you have not received your refund, contact us at contact@onejaw.com.

Contact Us

contact@onejaw.com www.onejaw.com