Cancellation policy
Last updated: 30.07.2026
This policy applies to purchases made with a subscription or other recurring purchase option (such as Subscribe & Save) at onejaw.com.
How Subscriptions Work
When you purchase with a subscription option, your selected products are automatically ordered and billed at the frequency you choose at checkout. You will receive an email reminder before each renewal, and a confirmation email each time a renewal order is placed.
Cancelling Your Subscription
You may cancel your subscription at any time, free of charge. To cancel:
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Log in to your customer account at onejaw.com and manage your subscription under Customer Portal Page, or
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Email us at contact@onejaw.com with your order number and the word "cancel" — we will confirm your cancellation within 2 business days.
To avoid being charged for your next renewal, cancel at least 24 hours before your next scheduled billing date. Cancellations made after a renewal order has been placed take effect from the following billing cycle; the already-placed order will be processed, shipped, and covered by our standard Return & Refund Policy.
Cancelling stops all future charges. There are no cancellation fees, minimum terms, or penalties.
Pausing or Changing Your Subscription
You may also skip a delivery, change your delivery frequency, or swap products at any time through your customer account, instead of cancelling.
Refunds on Subscription Orders
Subscription orders follow the same Return & Refund Policy as one-time purchases, including the 14-day right of withdrawal for European Union customers.
Contact Us
For any questions about subscriptions or cancellations: