Shipping policy
Last updated: 30.07.2026
Thank you for shopping with ONEJAW. Below you'll find everything you need to know about how we process, ship, and deliver your order.
Order Processing
All orders are processed and shipped within 1–2 business days (excluding weekends and public holidays) through our fulfillment partner, ShipBob. Once your order ships, you'll receive a confirmation email with your tracking details.
Shipping Rates & Delivery Times
|
Region |
Shipping Rate |
Estimated Delivery |
|---|---|---|
|
European Union |
€6.99 flat rate |
3–8 business days |
|
United States |
$4.99 flat rate |
3–7 business days |
|
UK, Switzerland, Greece & other non-EU regions |
Calculated at checkout |
Varies by destination |
|
Rest of World |
Calculated at checkout |
Varies by destination |
European Union. All EU orders ship at a flat rate of €6.99, regardless of order size. All prices include VAT — no import duties or hidden fees on delivery.
United States. All US orders ship at a flat rate of $4.99, regardless of order size.
United Kingdom, Switzerland, Greece & other non-EU regions. These orders are handled as international delivery from our EU facility. Rates are calculated at checkout and transit times vary by destination.
International orders (Rest of World). We ship worldwide. Shipping outside the EU and US is calculated at checkout and can vary significantly depending on destination and carrier.
Customs, Duties & Taxes
For orders shipped outside the EU and US, all customs charges, import duties, and taxes are included in the shipping price you pay at checkout. You will not face any additional charges on delivery.
Lost or Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at contact@onejaw.com and include photos of the damage, we'll make it right.
We are not responsible for lost or stolen packages once the carrier has confirmed delivery. If your tracking shows delivered but you haven't received your order, please contact the carrier first, then reach out to us if the issue remains unresolved.
Incorrect Shipping Information
Please double-check your shipping details at checkout. We cannot be held responsible for packages shipped to an incorrect address provided by the customer. If you notice an error after ordering, contact us immediately — we can usually correct the address if the order hasn't shipped yet.
Contact Us
For questions about shipping, international orders, or special requests, reach us at: